Política dePrivacidade.

A Unlimited Solutions Enterprise respeita a sua privacidade e está empenhada em processar informações pessoais de forma lícita, especificamente de acordo com a Lei de Proteção de Informações Pessoais (POPIA).

1. Our Role in Data Protection

Depending on the nature of our engagement, Unlimited Solutions Enterprise may process personal information as:

• A Responsible Party: Where we determine the purpose and means of processing for our own clients, enquiries, and administrative functions.
• An Operator: Where we process information on behalf of a client or as part of a supplier relationship to deliver a requested technical service.

2. Modern Technology & AI

Our operational model uses modern technical tools (including OpenAI, Anthropic, and Google Gemini) to process technical data, solve complex problems, and manage projects.

• IA Integration: Processing data through these models is a core requirement for us to provide you with technical analysis, code, and support.
• Human in Charge: While the logic is AI-driven, critical final decisions and technical sign-offs are always handled by our team.

3. Information We Collect

We collect information necessary to provide our services and maintain our business relationship. This may include:

• Contact Information: Name, email address, phone number, and billing/physical address.
• Technical Data: Information about your business systems, website credentials, or system status required for IT support or project delivery.
• Service Usage: Basic technical signals (like Cloudflare Turnstile) used to prevent spam and ensure security without selling your tracking data.

4. Legal Bases for Processing

We process personal information under the following legal grounds:

• Service Delivery: To fulfill the requirements of an estimate or active service agreement.
• Legitimate Business Interests: For billing, project management, and ongoing support.
• Legal Obligations: Compliance with South African tax, accounting, or regulatory requirements.
• Consent: Where you have explicitly opted in for specific interactions or marketing.

5. Third-Party Access

Unlimited Solutions Enterprise does not sell personal information. We only share data with service providers where reasonably necessary to deliver a requested service. This includes:

• Hosting providers and domain registrars.
• Email and software vendors.
• Hardware suppliers and technical service providers.
• Payment and administrative platforms.

Where appropriate, we require service providers to handle information securely and lawfully, though we are not responsible for the independent policies of third-party platforms.

6. Security

We apply reasonable technical and organizational safeguards to protect your data. However, absolute security cannot be guaranteed.

If a suspected or confirmed data compromise occurs, Unlimited Solutions Enterprise will assess, contain, and investigate the incident. Where required by law, we will notify affected parties and the Information Regulator of the breach.

7. Data Retention

Personal information is kept only as long as reasonably required for service delivery, support, accounting, legal compliance, warranty fulfillment, or contractual obligations. When no longer required, data is securely deleted or anonymized.

8. Your Rights

Under POPIA, you have the right to request access to your information, request corrections or deletions, and object to processing. To exercise these rights, please contact our Information Officer.

9. Information Officer